Their sexism, rude and dismissive behavior, and lack of follow-through on the title issue were unacceptable. I would NEVER recommend Patriot Subaru of NA to anyone hoping to buy a Subaru in the RI/Southeastern Mass area.
Finally, in the first week of October, the 3rd party took care of the problem. However, this last email must have gotten someone at Patriot moving on my case, or at least tired of dealing with me directly, because I got a call from their 3rd party agent, who was attentive, responsive to my calls, and called me with updates. My last communication with them was that email. Needless to say, I did not hear from them. Attorney General’s Office if I didn’t hear from them. Finally, after a manager emailed me and told me, falsely, that it was taking so long because the car I bought was titled in Michigan (it was a Rhode Island title), I emailed the whole managerial staff and the owner, detailing my title issue and my communications with them in the 6 weeks since I had discovered there was a problem, and letting them know I would be submitting a complaint to Consumer Protections in the Mass. I called the dealership several times to speak with sales managers, who could give me no information and seemed confused about the details of the issue. When a simple “we’re working on it, this is what we’re doing, we haven’t forgotten you” would have done the trick for me as a customer, I got nothing. After a few weak assurances from the title clerk at Patriot that they were dealing with it and talking with the 3rd party agent who handles out-of-state registrations, and after I spent hours on the phone with the folks at the DMV (who were quite nice, it turns out), I stopped hearing from the title clerk at Patriot - she never picked up my calls, and didn’t return emails. I followed up with calls and emails to Patriot but it took multiple contacts for me to get through to the right person. In August, I called the DMV and was told that they never received the paperwork or payment. Three months went by with no sign of the title. I took possession of the vehicle in April, with the assurance that I’d get a title in the mail. And when I called and emailed, it was difficult to get anyone on the phone.
I’ll acknowledge that it was a relatively complicated case, involving an out-of-state registration, but it took a month for the temporary registration to come in, during which time I heard nothing from the dealership - no updates, ever. Rude, but I was willing to overlook this so I could get the vehicle I wanted. Buying the car wasn’t a great experience - my salesperson had me drive out to the dealership to buy the car when there was no one there to handle the paperwork and over the buying process made some comments insinuating that I (as a woman? as a young woman?) couldn't drive stick, and couldn't sign for this vehicle by myself then the financial manager was a half hour late to a scheduled appointment the next day, with an excuse but no apology. Patriot agreed to title the vehicle for me in my home state, since I’m a student and temporary resident (for a fee, of course), so I could keep my plates.
I purchased a 2015 Forester from Patriot Subaru of North Attleboro in March, paid cash in full for the sale. Sexist innuendo (can a girl really buy a car?), broken appointments with no apologies or explanations, and a horrendous paperwork snafu with the title.
Summary: definitely the worst customer experience of my life.